Terms & Conditions
These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.
Any orders placed mean you have understood and agreed with these terms and conditions. If you do not agree with these terms and conditions you should leave this website immediately. We may change these terms and conditions at any time, please check for updates. Nothing said by any representative of Lily Blue will operate as a variation of these terms and conditions or will constitute a legal representation.
When you have ordered some of our fabulous stock, we will send an email confirming your order. However no contract between us and yourselves will be accepted until the order has been processed and paid for and we have sent an email notifying you of despatch.
Please keep a copy of these emails for your records. Sometimes prices and availability of goods may change without notice, however we try to prevent this.
We can only accept orders for items which are in stock. We try to keep all products in stock at all times, however at times we may be out of certain stock during busy periods. If this happens we will contact you and either send the items when available or refund the purchase price only. We reserve the right to refuse to supply to any person for any reason.
We hope you enjoy shopping with us and we like happy customers, our returns policy mirrors this.
Orders can be cancelled prior to despatch via e-mail or by contacting 01562 883945 Monday to Saturday 10 a.m. – 4 p.m. Without incurring any penalty. Please provide your name, address and order reference number. Should you wish to cancel your order after delivery, you must return the goods unopened at your own cost and risk. We suggest you request free proof of posting for your own security.
Returns of orders for ear rings or pierced items will only be accepted in the original packaging with the Lily Blue sticker intact.
Cancellation of Chocolate orders must be received before despatch.
We hope you will be happy with your chosen products however if you have changed your mind return of goods must be made within 28 days of receipt of goods. Goods can be exchanged or refunded. Please complete and enclose the Returns form supplied with your order.
Goods for refund must be complete, in perfect condition, unused, and with the original packaging. We reserve the right to refuse items which are marked or appear to have been used.
We will process your refund, less any initial postage charges, within 28 days of receipt of the returned goods providing you have followed the above procedures and time frames. Refunds will be paid to the card used at point of order. The cost of returns is at your own expense and risk, we advise you to obtain a free proof of postage. Any sale items will be refunded for the price paid.
If the item was a gift only the original purchaser can return the item and receive an exchange or refund.
We are unable to accept return of ear-rings or pierced products. We are unable to accept the return of edible items.
Faulty, Damaged or Incorrect orders.
We hope your order arrives in good condition after our thorough checking, however should any part of your order arrive damaged, faulty or incorrect please contact us by e-mail or in writing within 14 days of receipt of goods. Damaged, faulty or incorrect goods will be exchanged or refunded. Refunds will be made within 28 days of receipt of goods, we will refund delivery costs incurred on faulty, damaged or incorrect orders.
Chocolates and earrings or pierced items can only be returned if faulty, damaged or incorrect.
This does not affect your rights under the Consumer Protection (Distant Selling) Regulations 2000.
Payment and Taxes
All transactions are processed through Paypal.
If you wish you may pay by cheque, by sending a cheque along with your order to:
Lily Blue, 92 Worcester Road, Hagley Stourbridge West Midlands UK DY9 0NJ
We do not see customers card information.
All prices are inclusive of V.A.T. At the current rate.
Please do not send any payment information over email as we cannot guarantee security of details sent in emails.
Sometimes we may have offers or promotions which are subject to availability and may be withdrawn at any time. No cash alternatives are available. If we have listed an item at an incorrect price we will contact you as soon as possible for your instructions. If you do not respond within 5 days we will cancel the order.
We like our local post office and all deliveries are sent through them.
We offer Standard delivery, and Next Day delivery to the United Kingdom
Please keep all documentation if you receive goods which are damaged, battered or broken and contact Lily Blue on 01562 883945 as soon as possible.
After leaving the factory all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming, for goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.
Privacy and Security Policy
Payments are made online through a secure environment by credit card or debit card. Your credit or debit card information is not seen by us. This information is securely captured directly by our payment service provider Paypal.
Lily Blue Gifts will not use any information provided via Submission forms, Registration, Image Submission or Comment Submission for any purpose other than that intended. However we may need to collect your name, email address and telephone number for registration to the website, ordering from the website. Registration for newsletters. Personal information may be used for: processing your order, communication with you regarding your orders and gathering statistical data to monitior products popularity.
We also may contact you from time to time regarding any news, offers or competitions which we may think will be of interest to you.
All information held by us is kept securely and confidentially as required by the Data Protection Act 1998 or any other similar legislation from time to time in force. We are committed to protecting your privacy.
We may also use aggregate information and statistics for the purposes of monitoring the Website usage in order to help us develop the Website and our services and may provide such aggregate in-formation to third parties. These statistics will not include information that can be used to identify any individual.
If you would rather not receive any newsletters from us please send an email requesting the removal of your details from our database to firstname.lastname@example.org.
If any information which you have provided to us changes or you would like to cancel your registration please email email@example.com.
The information we hold will be accurate and up to date. You can check the information held by emailing us.
If you find any inaccuracy we will delete or correct it promptly
Except for purposes of this website no information will be passed onto third parties.
Conformity of Goods
We try to ensure images, descriptions, specifications and prices of products are true representations at the time of going online, however we will not accept any liability for any errors. We will not accept any liability for variation in colour caused by software or your computer system.
Lily Blue Gifts may contain links to other websites, however we cannot be held responsible for any loss or damage whilst navigating or using these external sites, as they are not under our control.
We cannot be held responsible for any loss or damage of any material or data whilst navigating this site.
Lily Blue Gifts can only be liable up to the cost of products purchased.
All information that appears on this website is Lily Blue copyright, unless identified otherwise.
The principles of our Copyright policy are that we will:
- not permit re-use even on the basis of acknowledgement of Lily Blue's copyright
- not allow re-use of parts of or full publications for personal, educational and research purposes without the need to request a specific exemption from copyright
- not allow anyone to re-use our websites wholesale
- permit electronic re-use, but always encourage users to establish hypertext links to the website
- not permit any user to sell our information wholesale.
For requests to re-use our information we will:
- treat all similar requests equitably
- respond to routine requests within 20 working days or indicate when more complex responses will take longer to deal with
- only consider charges where applicants are seeking commercial gain.
If you wish to re-use any of Lily Blue's information you should contact us directly and we will consider your request.
Lily Blue 92 Worcester Road, Hagley, Stourbridge, West Midlands England, DY9 0NJ
Phone/ fax: 01562 883945 Email: firstname.lastname@example.org